Better Experiences for Every User
Great design goes beyond good looks. It’s about making sure everyone can access, understand, and use what you build.
This community space is dedicated to improving User Experience (UX) and Accessibility (A11y) across digital platforms. UX focuses on making websites intuitive, efficient, and enjoyable. A11y ensures that people of all abilities, regardless of age, vision, mobility, or cognition, can fully participate online. Together, they create experiences that are not only usable but truly inclusive. When we design for all, we include everyone.
Accessibility Issue?
Report a disability-related accessibility issue.
It all begins with awareness
User Experience (UX) is about how people interact with a product or service. Good UX means a website is easy to use, efficient, and satisfying. It’s rooted in empathy, design thinking, and usability principles.
Accessibility ensures that digital content is usable by people with disabilities. This includes users with visual, auditory, motor, or cognitive challenges. Accessibility helps make the web inclusive for everyone.
Inclusive design benefits all users, not just those with disabilities. It anticipates a variety of needs and removes barriers before they become a problem. It’s a mindset, not just a checklist.
Usability Consulting and Research
ITS offers UI, web, and app consultations to help Yale departments enhance user experience and meet Yale standards.
Accessibility Consulting
ITS Accessibility Consulting helps create accessible websites, apps, content, and works with vendors to meet Yale standards.
Accessibility Articles & Videos
Find valuable resources designed to support your accessibility journey. This section offers guidance, tools, and learning opportunities to help you create inclusive and user-friendly digital experiences.
Explore Our Top Resources
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Accessibility at Yale
Yale is committed to making all websites accessible. Learn how the policy affects you and how to meet the latest WCAG 2 AA guidelines.
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Best Practices for User Experiences
Understanding and applying UX best practices is essential to creating products that are intuitive, engaging, and effective.
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Get to Know Your User
To design experiences that truly resonate, you need to both identify who your users are and understand their needs, behaviors, and motivations.
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Procurement and Accessibility
Before purchasing digital products or services, review our accessibility guidelines to ensure compliance with Yale’s policy.
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User Interview Example Questions
User interviews are powerful—and the real insight lies in the questions you ask. Here are some examples to guide you.
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UX Field Guide
A quick-reference guide to integrating user experience throughout your project. Use this to align your UX efforts with every phase of a project.
We are the Usability & Accessibility Team
We’re here to help you create digital experiences that work for everyone.